Canada News

TransLink opens new customer service centre at Waterfront Station


Article content material

TransLink has unveiled a brand new flagship 6,200-square-foot customer support heart at Waterfront Station.

Article content material

The middle — painted in gleaming white with hovering seven-metre ceilings — occupies a main spot within the station’s essential corridor, within the former places of work of Small Enterprise BC beside the Starbucks.

Article content material

3 times bigger than the present customer support heart at Stadium-Chinatown Station, it is housed in Metro Vancouver’s busiest transit hub, which 35,000 folks undergo on a median weekday.

The new customer service center at Waterfront Station opens on Friday, Sept.  23.
The brand new customer support heart at Waterfront Station opens on Friday, Sept. 23. Photograph by TransLink /jpg
It'll be staffed by 30 TransLink employees.
It’s going to be staffed by 30 TransLink staff. Photograph by TransLink

“We should be extra out there to our prospects when and the place they want help, and that is why we’re shifting our Buyer Service Heart to Waterfront Station which is situated on the intersection of each one in every of our transit modes,” TransLink CEO Kevin Quinn mentioned in an announcement.

Waterfront Station is the terminus for SkyTrain’s Expo and Canada Traces. It has direct entry to SeaBus, WestCoast Categorical, a number of bus routes, and HandyDART pickups and drop-offs. With Canada Place, the cruise ship terminal, and historic Gastown shut by, Waterfront Station can also be a extra accessible spot for vacationers.

Article content material

Multiple million folks undergo Waterfront Station yearly.

The brand new customer support heart formally opens to the general public on Friday, Sept. 23. It would function between 9 am and 5 pm on weekdays and can be staffed by 30 staff, together with WestCoast Categorical Operations Heart workers.

Transit customers can go to the middle to get customer support, buy and activate Compass playing cards, get wayfinding recommendation by means of the touch-screen kiosk, pay infraction tickets, and join and get keys for bike lockers on TransLink’s system, mentioned TransLink.

The brand new heart will change the customer support heart at Stadium-Chinatown Station, which can be shut down. Nonetheless, TransLink’s Misplaced Property Heart will stay at its present location.

The center includes wayfinding assistance through the touch-screen kiosks.
The middle consists of wayfinding help by means of the touch-screen kiosks. Photograph by TransLink /jpg
It also includes the original clock installed when Waterfront Station was first built in 1914.
It additionally consists of the unique clock put in when Waterfront Station was first inbuilt 1914. Photograph by TransLink

Related Articles

Leave a Reply

Your email address will not be published.

Back to top button